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Return to shopReturns + Exchanges
At Sayyadri Officemate Manufacturing we are committed to providing high-quality pens and stationery products. Customer satisfaction is important to us, and we aim to ensure a fair and transparent return and exchange process.
Returns
We accept returns only in cases where:
The product received is damaged or defective.
An incorrect product was delivered.
The product does not match the confirmed order specifications.
Customers should notify us within [7 days] of receiving the order and provide relevant order details and photographs of the product, where applicable.
Exchanges
Products may be eligible for exchange if they are:
Damaged during delivery.
Defective due to a manufacturing issue.
Incorrectly supplied by our company.
The product must be returned in its original packaging whenever possible.
Non-Returnable Items
The following items may not be eligible for return or exchange:
Products damaged due to improper use or handling. Used or partially used pens. Customized or specially manufactured products. Products damaged after delivery due to customer handling. Manufacturing Defects
If you receive a pen with a verified manufacturing defect, please contact our customer support team. After inspection and approval, we will arrange an appropriate replacement or exchange.
Products damaged due to improper use or handling. Used or partially used pens. Customized or specially manufactured products. Products damaged after delivery due to customer handling. Manufacturing Defects
If you receive a pen with a verified manufacturing defect, please contact our customer support team. After inspection and approval, we will arrange an appropriate replacement or exchange.
Refunds
Where a replacement is not possible, eligible refunds will be processed according to our company policy and applicable terms.